Refund & Subscription Cancellation Policy
Effective Date: July 1, 2026 • Compliant with Stripe & Razorpay Live Merchant Guidelines & RBI e-Mandate Frameworks
1. Subscription Plans & Billing Cycle Rules
ochreshift AI operates on a pay-as-you-grow tiered recurring software-as-a-service (SaaS) subscription model, offering Free, Pro ($29/month or ₹2,499/month), and Enterprise ($149/month or ₹11,999/month) packages. Subscriptions are billed in advance on a monthly or annual recurring cycle via our licensed merchant payment processors: Stripe Inc. (for global USD billing) and Razorpay Software Pvt. Ltd. (for domestic INR / UPI credit mandates in India).
2. Self-Serve Subscription Cancellation
Subscribers retain unrestricted freedom to terminate or downgrade their recurring subscription tiers at any time directly within the ochreshift Studio application dashboard:
- Navigate to your admin dashboard at ochreshift.com/studio.
- Select your Agent or tenant workspace and access the Billing & Plan Upgrade section.
- Click Manage Stripe/Razorpay Subscription to open your automated customer self-serve billing portal and execute subscription cancellation.
Upon cancellation, your active Pro or Enterprise features remain fully operational until the conclusion of your current already-paid monthly billing period. No further recurring charges will be scheduled.
3. Refund Eligibility & Dispute Windows
Due to direct third-party generative artificial intelligence GPU compute costs and LLM token processing expenses incurred immediately upon agent usage, ochreshift enforces structured refund eligibility criteria:
✅ 7-Day Initial Upgrade Money-Back Guarantee
If you upgrade to a paid Pro or Enterprise tier for the first time and discover that ochreshift does not meet your business requirements, you may request a 100% full refund within 7 calendar days of initial checkout, provided total AI message generation volume during the period remains below 200 interaction turns.
⚠️ Subsequent & Annual Recurring Billing Renewals
Recurring automatic monthly renewal charges are non-refundable after the 7-day window. For annual prepayments, termination requests submitted within the initial 14 calendar days are eligible for a pro-rated reimbursement calculated based on regular monthly non-discounted pricing rates.
To initiate a formal refund review or account credit adjustment, email our merchant support desk at billing@ochreshift.com attaching your Stripe invoice invoice-id or Razorpay payment reference number (pay_xxxxxxxxx). Approved refunds are processed back to the original funding bank account or credit card within 5 to 7 business days.
4. Reserve Bank of India (RBI) e-Mandate Compliance (India)
In compliance with Reserve Bank of India circulars (RBI/2019-20/67 and subsequent directives governing recurring online card payment e-mandates), our domestic Indian billing engine administered by Razorpay guarantees strict consumer authorization safeguards:
- Mandated Pre-Debit Notification: For all recurring INR subscription debit attempts exceeding ₹5,000 or initial automated scheduled renewals, an SMS and email notification will be automatically dispatched to your registered contact coordinates at least 24 hours prior to the scheduled deduction.
- Direct Modification & Revocation: Every pre-debit alert email contains a dedicated secure link empowering Indian cardholders to instantly modify, pause, or revoke recurring e-Mandates without contacting customer support.
5. Chargebacks & Payment Defaults
Submitting fraudulent chargeback disputes through banking institutions without prior communication with our billing support desk constitutes a breach of our Terms of Service. In the event of an unjustified dispute or credit default, active API bot generation tokens are automatically restricted, and custom domains are temporarily reverted to standard Free sandbox limits until payment resolution is confirmed.